1. GUARANTEES, REFUNDS AND RETURNS
1.1 To the full extent permitted by law, the liability of Care Food Co in respect to refunds and returns is limited, at the option of Care Food Co to the:
1.1.1 replacement or resupply of the applicable Product(s);
1.1.2 or payment of the cost of such replacement or resupply of the applicable Product(s).
1.2 Care Food Co does not offer any refund or return where you simply change your mind in respect of any purchase of a Product and, due to the perishable nature of the Products, we cannot accept returns.
1.3 Refunds will only be issued to the extent required by the Australian Consumer Law and the Sale of Goods Act 1923 (NSW). The Australian Consumer Law gives consumers rights in respect of goods and services they purchase, called consumer guarantees and such guarantees cannot be excluded under the Australian Consumer Law.
1.4 If Products are delivered and you notice any shortfall in the Products, you need to report the shortfall to Care Food Co in writing accompanied by a photograph, or by email to info@carefoodco.com.au, within 48 hours after receipt of the Products. We will promptly seek to investigate the circumstances surrounding any alleged shortfall in Products. We may need to inspect, or see a photo of any Items delivered which you consider unsatisfactory before agreeing to pay a refund or credit, or to conduct product testing. Please keep the affected Products until we advise they can be discarded. Any replacement of a Product supplied by Care Food Co for a faulty Product will only be shipped after Care Food Co has confirmed that there has been a shortfall in the Products.
1.5 Please contact us if you are in any way not fully satisfied with the Products and services you have received from Care Food Co. We will promptly review your situation or concerns and unless your dissatisfaction is due to a failure on your part to comply with your responsibilities as detailed in these Terms, or is otherwise as a result of negligence or misconduct on your part, we will offer you a credit or a refund in lieu of those Products or services that are found to be unsatisfactory.
1.6 Online credit card Order cancellations or refunds will be processed on the next business day in accordance with your bank handling time, and any fees or charges from us will appear on your statement from your bank/payment provider as being from Care Food Co Pty Ltd.
1.7 Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date.
1.8 For all assistance with returns please email Care Food Co at info@carefoodco.com.au
